Senior Solutions Engineer, Partnerships - EMEA at Aircall | Remote Jobs

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Updated Feb 12, 2025

Senior Solutions Engineer, Partnerships - EMEA

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Senior Solutions Engineer - EMEARemote Sales & Partnerships – Support partnerships, provide technical enablement and knowledge sharing, collaborate with key strategic partners on a global scale.

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Job Location

Cameroon Central African Republic Comoros Congo, (Kinshasa)Côte d'Ivoire Croatia Denmark Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Finland France Gabon Gambia Germany Gibraltar Greece Malta Algeria Andorra Angola Austria Bahrain Belgium Benin Botswana Bulgaria Burkina Faso Burundi Chad Cyprus Saint Helena Swaziland Sweden Switzerland Jordan Kenya Kuwait Mali Sierra Leone Slovakia Slovenia Latvia Lebanon Lesotho Liberia Libya Lithuania Luxembourg Macedonia, Republic of Netherlands Niger Nigeria Norway Poland Qatar Réunion Romania Rwanda Somalia Spain Sudan Svalbard and Jan Mayen Islands Tanzania, United Republic of Togo Madagascar Oman Malawi Syrian Arab Republic (Syria)Turkey Uganda United Arab Emirates Bouvet Island Congo (Brazzaville)Czech Republic Ghana Albania Belarus Guinea Guinea-Bissau Liechtenstein Mauritania Mauritius Mayotte Monaco South Africa United Kingdom Western Sahara Yemen Zambia Zimbabwe Bosnia and Herzegovina British Indian Ocean Territory Cape Verde Moldova Morocco Mozambique Namibia Portugal Russian Federation Tunisia San Marino Saudi Arabia Senegal Seychelles Holy See (Vatican City State)Hungary Iceland Iran, Islamic Republic of Iraq Ireland Israel Italy

Job Summary

Aircall is seeking a Senior Solutions Engineer to join their Revenue team in Europe. The role involves supporting partnerships, providing technical enablement and knowledge sharing, and collaborating with key strategic partners on a global scale. The ideal candidate has experience in solutions engineering, sales, and technology, and is fluent in English with additional language skills a plus. Aircall offers a unique work environment, competitive salary package, and benefits, as well as opportunities for growth and development.

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for an outstanding Sr. Solutions Engineer to join the Revenue team in Europe as part of an amazing tech startup!

You are going to be our very first Solutions Engineer with a primary focus on supporting our partnerships function, impacting our team and our customers starting from day one.

The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams — including Partnerships — with the technical knowledge they need to achieve their objectives.

Although you will be reporting to the EMEA Solutions Engineering Manager, your role will predominantly require you to work closely with our most important key strategic partners (VARs, MSPs, SIs, and Resellers) on a global scale!

Sr. Solutions Engineer - Job Description

Scaling the Aircall partner ecosystem and their capabilities, including technical enablement and knowledge sharing
Collaborate with Aircall Partner Account Managers (PAMs) to close and build our ecosystem of new partners
Conduct technical assessments of new partners to ensure alignment with Aircall’s objectives
Provide technical training and resources to partners, enabling them to effectively position, sell, and/or support Aircall
Provide technical product expertise (Aircall’s core offering, add-ons, and REST API) to partners who would like to build services on top of Aircall
Develop integration guides, certifications, best practices, and technical documentation to empower partners to position and sell Aircall successfully
Coach partners on delivering Aircall demonstrations, conducting discovery calls, and running trials or PoCs

Driving and improving revenue generated from the partnerships channel
Respond to technical and functional elements of RFXs and security questionnaires
Co-pilot strategic opportunities referred from partners with Aircall Account Executives to qualify and successfully close
Support partners in client-facing activities, including demos, discoveries, and trials/PoCs, to ensure deal success

Supporting Aircall PAMs owning the partner relationships in becoming the “voice of the partner”
Develop and maintain strong relationships with partner technical teams, offering ongoing guidance and consultation to foster collaboration and drive revenue growth
Advocate for feature improvements provided by partner feedback in order to influence the Aircall product roadmap
Stay informed about industry trends, competitor and partner activities, and market dynamics to identify new partnership opportunities

A little more about you:

You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
You live in the nexus between business, sales, and technology.
You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
You are based in or near one of our EMEA offices (Paris, Berlin, London, or Madrid)
You already have at least two years of previous experience as a Solutions/Sales Engineer
Having experience in either of these roles would be a strong plus: 1) Partnerships role working with VARs, MSPs, SIs, and resellers, or 2) Supporting a partnerships function in a pre-sales engineering role
English fluent, but also having German, Spanish, and/or French would be a strong plus

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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