Senior Technical Writer
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 124k - 149k USD
Senior Technical Writer for Grafana Labs producing high-quality documentation and guides for enterprise software
Remote Jobs
Technical Lead (C#, JS)
Creatio
- Location
- Ukraine
- Posted
Technical Lead (C#, JS) - Develop impactful computer vision features using Roboflow tools, collaborate with a talented team, and create innovative AI solutions.
Technical Program Manager
Twilio
- Location
- United Kingdom
- Posted
Technical Program Manager for InfoSec at Twilio, leveraging Agile methodologies and information security expertise to drive team performance.
Technical Program Manager
Twilio
- Location
- Ireland
- Posted
Technical Program Manager role at Twilio supporting InfoSec organization with strategic projects and programs
Technical Program Manager
Twilio
- Location
- Colombia
- Posted
Manage projects and coach agile teams within Twilio's InfoSec organization to deliver value through strategic initiatives. Utilize project management principles and Agile methodologies to ensure successful project execution and stakeholder satisfaction.
Technical Protocol Strategist
Gauntlet
- Location
- United States of America
- Posted
- Salary Range
- 155k - 170k USD
Oversee Gauntlet's client engagements and business verticals as a Technical Protocol Strategist. Lead cross-functional initiatives to ensure success for both clients and the company. Translate client needs into actionable requirements and manage relationships effectively while identifying growth opportunities in DeFi.
Technical Support Representative (Mexico)
Orum
- Location
- Mexico
- Posted
Technical Support Representative for live conversation platform, providing holistic solutions and building cross-functional relationships.
Associate Technical Analyst
TrustArc
- Location
- Philippines
- Posted
Associate Technical Analyst at TrustArc - CCM & Third Party Discovery scanning support
Technical Sourcer – Tunisia
Wasabi Technologies
- Location
- Tunisia
- Posted
Technical Sourcer at Wasabi Technologies: source top technical talent, develop customized sourcing strategies, and build long-term relationships with candidates.
Manager - Technical Delivery (PSE)
Gitlab
- Posted
Lead the Professional Services team at GitLab, manage delivery of technical solutions, and ensure customer success with GitLab's services. Develop and maintain high standards for team performance and contribute to product development through feedback and collaboration.
Support - Technical Account Manager
Tanium
- Location
- Japan
- Posted
Assist customers by resolving technical issues, providing support, and improving the Tanium platform. Work with a team to ensure high-quality service and documentation.
Associate Technical Account Manager I
TrustArc
- Location
- Philippines
- Posted
Associate Technical Account Manager at TrustArc: Support small to medium clients, develop strong relationships, and provide technical assistance.
Technical Solutions Specialist
StackAdapt
- Location
- Canada
- Posted
Provide technical support and problem-solving for StackAdapt's advertising platform. Troubleshoot issues, create custom JavaScript snippets, and assist clients with complex technical problems. Collaborate with technical teams and ensure client satisfaction.
Technical Solutions Specialist
StackAdapt
- Location
- United Kingdom
- Posted
Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.
Technical Solutions Specialist
StackAdapt
- Location
- United States of America
- Posted
Join StackAdapt as a Technical Solutions Specialist to provide technical support, troubleshoot complex issues, and collaborate with teams to ensure client success. Utilize your skills in JavaScript, HTML, SQL, and more to address technical challenges and enhance our platform.
Technical Solutions Engineer
Stripe
- Posted
- Salary Range
- 127k - 191k USD
Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.
Technical Solutions Engineer
Stripe
- Location
- United States of America
- Posted
Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.
Technical Solutions Manager
COMPLY
- Location
- United States of America
- Posted
- Salary Range
- 65k - 75k USD
Drive technical success for COMPLY's customers by providing expert guidance, collaborating with internal teams, and creating educational resources to enhance customer adoption and satisfaction.
Technical Support Analyst
UpGuard
- Location
- India
- Posted
Provide technical support and analysis for UpGuard's customers, collaborate with teams to resolve issues, and enhance customer success through education and advocacy for product improvements.
Technical Account Manager (Remote)
Mattermost
- Location
- United States of America
- Posted
- Salary Range
- 113k - 150k USD
Technical Account Manager (Remote) at Mattermost: Deliver onboarding journey process, provide technical expertise to customers, and lead change across multiple IT levels.
Senior Technical Writer
Grafana Labs
Job Location
Salary Range
124k - 149k USD / YEAR
Job Summary
Grafana Labs is seeking a Senior Technical Writer to produce high-quality documentation and guides for their products. The ideal candidate has experience documenting enterprise and/or cloud software for developers, working with Git and Github, and collaborating with remote teams. They should be able to write technically accurate content, manage multiple projects, and work independently. Grafana Labs offers a competitive compensation range of $123,933 - $148,719, equity, bonus (if applicable), and other benefits. The role involves working closely with engineers, product managers, and internal stakeholders to produce tailored content for customers. With over 700,000 active installations globally, Grafana Labs is a leading provider of observability solutions.
Senior Technical Writer
About Grafana Labs:
There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).
Description of Duties
We are looking for a Technical Writer to produce high-quality documentation and guides for Grafana Labs. You will collaborate with the engineers, developer advocates, support engineers, product managers, and the Grafana technical writing team to produce a variety of tailored content to ensure our products are easy to learn and rapidly adopted.
Key Responsibilities
Work closely with other technical writers, product managers, and internal stakeholders to obtain an in-depth understanding of the product and the documentation requirements.
Plan, research, develop, and write high-quality content tailored to Grafana customers.
Interview developers and engineers to gain knowledge and understanding of the software you write about and the larger systems and context in which it is useful.
Write content for beginning users, such as examples and getting started guides.
Work with documentation managers, developer advocates, and other technical writers to continuously improve the existing documentation and docs site; to produce content with a consistent voice, feel, and organization; and to make it as easy as possible for users to quickly find the information they need.
Requirements
What experience would make someone be successful in this role?
Experience using or documenting enterprise and/or cloud software for a developer audience.
Experience working with Git and Github.
Experience working remotely.
Experience with software testing services and tools.
Experience working in a docs-as-code environment
Experience with observability solutions or working with open source communities is a plus.
What you’ll bring to the role
You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”.
In the US, the Base compensation range for this role is $123,933 - $148,719. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process
