WatchGuard Technologies, Inc.
Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.
CALSTART
Project Manager role supporting Zero-Emission School Bus & Infrastructure incentive program (ZESBI), with experience in business administration, finance, or environmental science.
Shippo
Detect and prevent fraud in e-commerce with Shippo's Trust & Safety team, leveraging data analysis tools and techniques to build scalable processes and protect customers and partners.
Kontakt.io
Tech Support Team Manager at Kontakt.io - lead expert-level support professionals, drive customer experience & improvement
Canonical
Lead global marketing strategies for Canonical's private cloud portfolio. Collaborate with cross-functional teams to drive growth through effective campaigns, content creation, and competitive positioning. Utilize data-driven insights to optimize marketing funnels and deliver impactful results.
Signifyd
Website Growth Marketing Manager for Signifyd, utilizing SEO, CRO, and reporting expertise to optimize website performance and drive demand generation.
StackAdapt
Lead the development of StackAdapt's GenAI Copilot as a Technical Product Manager, driving innovation in advertising technology with a focus on AI integration and user-centric design.
Eventbrite, Inc.
Enhance B2B communications at Eventbrite by developing and executing customer engagement strategies, optimizing campaigns, and collaborating with cross-functional teams to drive retention and acquisition.
WatchGuard Technologies, Inc.
Channel Account Manager at WatchGuard: Promote & sell network security products in a geographic territory, working with partners to achieve quota attainment & growth goals.
Deputy
Lead Deputy's regional marketing efforts by developing strategies that generate leads and build brand awareness through events, campaigns, and partnerships. Collaborate with internal teams and external vendors to execute successful initiatives and drive measurable outcomes.
Gitlab
Lead GitLab's sales team as an Area Sales Manager, driving growth through strategic leadership and high-performing teams. Utilize MEDDPICC methodology to achieve sales targets in a supportive, transparent environment with competitive compensation and remote flexibility.
Automattic
Technical Account Manager for Newspack, driving adoption of digital news publishing and monetization best practices with small- and medium-sized news publishers.
Coursera
Join Coursera as Regional Marketing Lead for North America Enterprise, driving business growth through marketing campaigns and collaboration with global teams.
Rackspace
Bid Manager V - Deliver winning proposals and bids, represent team through thought leadership, and drive business growth at Rackspace.
Voodoo
Lead the development of successful mobile games at Voodoo, focusing on improving processes, managing teams, and enhancing game metrics in a dynamic environment.
Sanity io
Join Sanity.io as Staff Product Manager for Content Lake, crafting vision & roadmap for data platform, championing developer needs, and designing intuitive APIs.
Contentsquare
Senior Product Manager for Connect at Contentsquare, expanding data 'out' capabilities and enabling seamless integration with external data sources.
Red Cell Partners
Senior Technical Product Manager at Red Cell Partners, leading integration ecosystem development and strategic partnerships.
Binance
Senior Web3 Product Manager at Binance: lead strategic planning & launch of Web3 Wallet product
BPM LLP
Delivery NetSuite Consultant – Advanced Manufacturing at Caravel BPM Technology Solutions
WatchGuard Technologies, Inc.
At WatchGuard's MDR Service, the SOC Manager oversees daily operations and ensures readiness against evolving threats. They drive initiatives to improve service quality, manage security threats, integrate tools, and lead incident responses. The role involves designing KPIs, ensuring compliance with SLAs, fostering team development, and promoting automation for customer satisfaction.
Role and responsibilities
WatchGuard’s MDR Service protects the IT infrastructures across WatchGuard’s global client base. At the heart of this service is MDR Service’s SOC, responsible for the detection and immediate response of any threats WatchGuard’s MDR Service customers face.
The SOC Manager for WatchGuard’s MDR Service is responsible for the readiness of SOC operations to stay ahead of the constantly evolving threat landscape. The SOC Manager drives the processes and integration of tools that enable the SOC to scale to its expanding global coverage. As a key innovator within the MDR Service team, the SOC Manager will offer strategic insight on emerging SOC tools, processes, and automation.
Responsibilities
Oversee daily operations of the SOC team.
Ensure the readiness of the MDR SOC to meet any threats, current or emerging, in the threat landscape.
Propose and champion SOC-driven initiatives to improve upon WatchGuard’s MDR Service.
Identify and manage security threats, attack vectors and data source integration, as well as the creation and monitoring of use cases.
Ensure the integrity of customer data sources and their integration with SOC tools.
Define processes and procedures to achieve operational objectives and ensure compliance.
Lead security incident response processes, as well as possible forensic analysis.
Design and inform senior management on key performance indicators of SOC operations.
Ensure the SOC always meets or exceeds the service level agreements for MDR Service customers.
Manage the MDR SOC’s relationship and integration with all teams supporting the MDR Service
Continuously improve MDR SOC process to ensure customer satisfaction.
Promote and assist in orchestration and automation of the MDR SOC’s capabilities and integration with MDR Service customers.
Define and promote professional development within the SOC team.
Supervise, provide, and propose training for SOC team members.
Ensure business continuity.
Requirements
Demonstrable experience in SOC management.
Experience working with Security, Orchestration, Automation, and Response (SOAR) platforms
In-depth knowledge and experience of managed detection and response involving cloud services and cloud computing, in particular Microsoft 365.
Knowledge of the latest security threats and the tactics, techniques, and procedures used by threat actors.
Experience with the deployment and management of orchestration and automation solutions.
Demonstrable experience with IBM QRadar SIEM is a plus.
Knowledge of incident response, forensics, malware analysis and related tools.
Professional proficiency of English (C1).
Relevant Certifications
ISC2 Certified Information Systems Security Professional (CISSP)
ISC2 Certified Cloud Security Professional (CCSP)
CompTIA Advanced Security Practitioner (CASP)
ISACA Certified Information Security Manage (CISM)
GIAC Security Leadership (GSLC)
GIAC Certified Incident Handler (GCIH)
