WatchGuard Technologies, Inc.
Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.
BPM LLP
Delivery NetSuite Consultant – Advanced Manufacturing at Caravel BPM Technology Solutions
UpGuard
Inbound Business Development Manager at UpGuard: Lead EMEA BDR team, develop scalable lead qualification frameworks, partner with Marketing, and drive pipeline growth.
1Password
EMEA Manager of Business Development at 1Password: Lead BDR team, drive business growth, build talent pool
Bitfinex
Join Bitfinex as a Business Development Associate to support market penetration and build relationships in Vietnam's P2P trading space. Collaborate with teams to develop strategies and enhance user engagement while staying ahead in the cryptocurrency industry.
Binance
Lead complex projects at Binance, develop innovative solutions, and drive business growth in the cryptocurrency market.
MGID
Business Development Manager role at MGID, driving sales growth through client relationships and media planning.
Tanium
Manage renewals, upselling, and cross-selling opportunities while maintaining strong client relationships in the IT Operations or IT Security space. Collaborate with internal teams to ensure seamless account management processes.
Canonical
Product management position at Canonical for cloud native operations product area, including Juju, identity management, and observability.
RapidAI
Image Quality Manager at RapidAI - Develop optimized imaging protocols, manage workflows, provide customer support, and contribute to projects in a fast-growing healthcare company.
TTEC Digital
Lead strategic marketing efforts for TTEC Digital's growing partner ecosystem, collaborating with key technology partners to drive growth and innovation in the customer experience industry.
TTEC Digital
Lead marketing strategies for TTEC's partner ecosystem, focusing on joint initiatives with companies like ServiceNow, Salesforce, Google, and NICE. Develop and execute integrated campaigns to support growth partnerships and enhance collaboration between sales teams.
ActiveCampaign
Lead the Growth team at ActiveCampaign as Senior Product Manager, driving business growth through customer-centric product strategies and experiments. Utilize data-driven insights to optimize the customer experience and contribute to the success of marketing automation solutions.
P2P.org
Lead the creation and optimization of staking interfaces for P2P.org's client-facing products, integrating Ethereum staking technologies like DVT and EigenLayer restaking. Improve user experience and drive innovation in the DeFi space.
Restaurant365
Lead engineering teams, drive architectural changes, and mentor engineers at Restaurant365, a SaaS platform for restaurant accounting and operations. Utilize C#, SQL, cloud computing, and Agile methodologies in an innovative environment with comprehensive benefits.
Teikametrics
Optimize advertiser accounts on Amazon & Walmart platforms for top-notch support & meeting advertising goals
Binance
Crypto Policy Senior Associate/Manager at Binance: Analyze blockchain policy developments, develop insights & recommendations, draft white papers & position papers.
Canonical
Lead revenue operations at Canonical, driving customer retention and process improvements across direct, channel, and alliance sales. Collaborate with cross-functional teams to enhance revenue strategies and leverage technology for scalable outcomes.
Vercel
Lead the development of scalable billing solutions at Vercel, collaborating with Pricing PMs to enhance financial operations and customer experience for diverse clients ranging from individual developers to enterprises. Bring expertise in subscription and usage-based billing models and infrastructure architecture.
Gitlab
Lead Salesforce Data Operations at GitLab, manage territory operations, data enrichment, and cross-functional collaboration to optimize sales processes in a fully remote environment with competitive benefits.
WatchGuard Technologies, Inc.
At WatchGuard's MDR Service, the SOC Manager oversees daily operations and ensures readiness against evolving threats. They drive initiatives to improve service quality, manage security threats, integrate tools, and lead incident responses. The role involves designing KPIs, ensuring compliance with SLAs, fostering team development, and promoting automation for customer satisfaction.
Role and responsibilities
WatchGuard’s MDR Service protects the IT infrastructures across WatchGuard’s global client base. At the heart of this service is MDR Service’s SOC, responsible for the detection and immediate response of any threats WatchGuard’s MDR Service customers face.
The SOC Manager for WatchGuard’s MDR Service is responsible for the readiness of SOC operations to stay ahead of the constantly evolving threat landscape. The SOC Manager drives the processes and integration of tools that enable the SOC to scale to its expanding global coverage. As a key innovator within the MDR Service team, the SOC Manager will offer strategic insight on emerging SOC tools, processes, and automation.
Responsibilities
Oversee daily operations of the SOC team.
Ensure the readiness of the MDR SOC to meet any threats, current or emerging, in the threat landscape.
Propose and champion SOC-driven initiatives to improve upon WatchGuard’s MDR Service.
Identify and manage security threats, attack vectors and data source integration, as well as the creation and monitoring of use cases.
Ensure the integrity of customer data sources and their integration with SOC tools.
Define processes and procedures to achieve operational objectives and ensure compliance.
Lead security incident response processes, as well as possible forensic analysis.
Design and inform senior management on key performance indicators of SOC operations.
Ensure the SOC always meets or exceeds the service level agreements for MDR Service customers.
Manage the MDR SOC’s relationship and integration with all teams supporting the MDR Service
Continuously improve MDR SOC process to ensure customer satisfaction.
Promote and assist in orchestration and automation of the MDR SOC’s capabilities and integration with MDR Service customers.
Define and promote professional development within the SOC team.
Supervise, provide, and propose training for SOC team members.
Ensure business continuity.
Requirements
Demonstrable experience in SOC management.
Experience working with Security, Orchestration, Automation, and Response (SOAR) platforms
In-depth knowledge and experience of managed detection and response involving cloud services and cloud computing, in particular Microsoft 365.
Knowledge of the latest security threats and the tactics, techniques, and procedures used by threat actors.
Experience with the deployment and management of orchestration and automation solutions.
Demonstrable experience with IBM QRadar SIEM is a plus.
Knowledge of incident response, forensics, malware analysis and related tools.
Professional proficiency of English (C1).
Relevant Certifications
ISC2 Certified Information Systems Security Professional (CISSP)
ISC2 Certified Cloud Security Professional (CCSP)
CompTIA Advanced Security Practitioner (CASP)
ISACA Certified Information Security Manage (CISM)
GIAC Security Leadership (GSLC)
GIAC Certified Incident Handler (GCIH)
