Technical Program Manager

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to support the InfoSec organization at Twilio in delivering value through strategic projects and programs.

In this role, the Technical Program Manager will manage projects and coach agile teams in delivering value through their programs.  This role will be a part of the InfoSec Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach. 

Responsibilities

In this role, you’ll:

• Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion. 

• Support functional teams as a team coach to enable delivery of value across the InfoSec organization by enabling teams to work in a more mature, consistent manner.

• Leverage the Project Management (including SAFe and Agile mindset) principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.

• Ensure stakeholder satisfaction by providing status and monitoring of project progression and performance. 

• Manage risk, dependencies, and issues during project execution and lead the team to remove impediments in a timely manner. 

• Drive decision-making by communicating goals and objectives; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required: 

• 3+ years of project management experience across the InfoSec project lifecycle for process improvement, policy, infosec domains, or application projects. 

• Experience working with Agile projects and an understanding of Agile methodologies

• Excellent ability to manage multiple project initiatives to lead a team to execute and deliver on project level tasks. 

• Strong skills and experience developing integrated project structures, milestones and schedules with the ability to identify and resolve project risk and dependencies. 

• High-level understanding information security domains, ideally with deeper working knowledge in one or more domains

• Excellent verbal and written communication skills and experience applying these to stakeholder communications

 

Desired:

• Typically has Bachelor's (or equivalent) and 3 or more years of relevant experience; or Master's (or equivalent) and 2+ years of relevant experience

• Certified Project Management Professional (PMP), Scrum Master, SAFe Agilist, PMI-ACP, or other related project management certification

• Information Security certifications such as CISSP, CRISC, CISA, CompTIA Security+ or other related certifications

• Experience using Atlassian or other enterprise collaboration tools for project management or software development

• Experience working with information security teams focused on securing cloud environments 

Location

This role will be remote, and based in Colombia

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.