Technical Support Engineer (APAC Video Specialist)
Vonage
- Location
- India
- Posted
Technical Support Engineer (APAC Video Specialist) role at Vonage, providing first-class support for API and SDK implementations.
Remote Jobs
Sales Specialist (Egypt)
Airalo
- Location
- Egypt
- Posted
Join Airalo's Partnerships department as a Sales Specialist for Egypt and drive corporate sales strategy and execution in the region.
Tech Support Team Manager
Kontakt.io
- Location
- Georgia
- Posted
Tech Support Team Manager at Kontakt.io - lead expert-level support professionals, drive customer experience & improvement
Tier 1 Support Analyst
Syndigo
- Location
- United States of America
- Posted
- Salary Range
- 49k - 53k USD
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Support Analyst (Tier 2)
Creatio
- Location
- Poland
- Posted
Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid
Support Analyst (Tier 2)
Creatio
- Location
- Ukraine
- Posted
Support Analyst (Tier 2) - Creatio product line, remote-first hybrid model, competitive pay, medical insurance
Code Wrangler - Support Tooling
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 70k - 170k USD
Join Automattic's Happiness Operations team as a Software Engineer and shape the future of their product ecosystem.
Training Manager - Customer Support
SQUIRE
- Location
- United States of America
- Posted
Training Manager, Customer Support at SQUIRE: Develops and delivers comprehensive onboarding programs, creates engaging training content, and analyzes performance data to improve customer support team's effectiveness.
CX Support Agent (Families)
ClassDojo
- Location
- Honduras
- Posted
ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.
Compliance Operations Specialist
AffiniPay
- Location
- United States of America
- Posted
Compliance Operations Specialist for AffiniPay, ensuring adherence to regulatory frameworks, privacy laws, and industry best practices.
Junior Compliance Specialist
Nozomi Networks
- Location
- Canada
- Posted
Join Nozomi Networks as a Junior Compliance Specialist and ensure compliance with data privacy regulations and security standards.
Customer Support Agent - Multichannel
Ueni Ltd
- Location
- Argentina
- Posted
Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.
Customer Support Admin
Panoptyc
- Location
- Philippines
- Posted
Customer Support Admin job at Panoptyc, ensuring customer success with camera installations and solutions, remote work available.
Product Engineering Specialist - Medium Voltage
SMA America
- Location
- United States of America
- Posted
Technical specialist for medium voltage equipment support and service operations with SMA, requiring 5-7 years of experience and a bachelor's degree in electrical or mechanical engineering.
Customer Support Advocate, Italian Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, solve complex issues, and thrive in a remote-first company with flexible work arrangements.
Customer Support Advocate - English Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.
Customer Support Advocate - German Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.
Customer Support Advocate, Spanish Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.
Benefits Specialist
G-P
- Location
- Brazil
- Posted
Benefits Specialist: Manage global employee benefits programs, ensure compliance with regulations, and provide expert guidance on benefits-related matters.
Benefits Specialist
G-P
- Location
- Philippines
- Posted
Benefits Administration & Data Management, Collaboration & Stakeholder Management, Benefit Communication & Education, Program Management & Process Improvement, Special Projects & Strategic Support
Technical Support Engineer (APAC Video Specialist)
Vonage
Job Location
Job Summary
Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.
Fixed shift timing: 06:30 to 14:30 IST
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why does this role matter?
As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
What will you do?
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you must have
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
Any of the following is a plus
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
#LI-SK1
