Remote Jobs

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Reka logo

Member of Technical Staff (Agentic product)

Reka

Location
United Kingdom
Posted

Join Reka as a Backend Engineer to work on cutting-edge AI technology, collaborating with a mission-driven team and enjoying open, inclusive work environment with excellent benefits.

Cargo.one logo

Customer Support Associate

Cargo.one

Location
Greece
Posted

Customer Support Associate at cargo.one: Deliver customer happiness, work remotely, and contribute to a dynamic team.

Marketing Operations Specialist logo

Customer Support Coach

Marketing Operations Specialist

Location
Thailand
Posted

Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.

Taskrabbit logo

Customer Support Advocate

Taskrabbit

Location
United States of America
Posted

Customer Service Advocate at Taskrabbit - Remote-First Company

SQUIRE logo

Director, Customer Support

SQUIRE

Location
United States of America
Posted
Salary Range
135k - 145k USD

Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel

SQUIRE logo

Manager - Customer Support

SQUIRE

Location
United States of America
Posted

Manage customer support team at SQUIRE, leading operations, coaching staff, and driving continuous improvement.

Magnet Forensics logo

Sales Development Representative - APAC (Bilingual English/Mandarin)

Magnet Forensics

Location
Singapore
Posted
Salary Range
64k - 96k USD

Sales Development Representative (SDR) role at Magnet Forensics, generating sales leads and qualifying prospects in APAC region, with competitive compensation package and flexible remote work options.

ClassDojo logo

Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

OpenTable logo

Director of Global Support

OpenTable

Location
Mexico
Posted

Global Director of Support at OpenTable, leading a global support organization to deliver exceptional customer service.

Khan Academy logo

Telugu Video Localization Expert (Science)

Khan Academy

Location
India
Posted

Localize Khan Academy's Science content into Telugu, ensuring clarity and pedagogical quality. Work remotely as part of a team dedicated to providing world-class education in India.

brightwheel logo

Systems Administrator – Customer Support

brightwheel

Location
United States of America
Posted
Salary Range
50k - 50k USD

Join Brightwheel as a Systems Administrator and help optimize customer support ticketing systems with AI-powered tools.

Airalo logo

Sales Specialist (Egypt)

Airalo

Location
Egypt
Posted

Join Airalo's Partnerships department as a Sales Specialist for Egypt and drive corporate sales strategy and execution in the region.

Vonage logo

Technical Support Engineer (APAC Video Specialist)

Vonage

Job Location

India

Job Summary

Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

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