Remote Jobs

Upwork logo

Sr Technical Product Manager - Cloud Platform Services

Upwork

Location
United States of America
Posted
Salary Range
152k - 216k USD

Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.

Grafana Labs logo

Support Engineer, US (Remote, CST)

Grafana Labs

Location
United States of America
Posted
Salary Range
106k - 130k usd

Join Grafana Labs as a Support Engineer and provide specialized support for customers, collaborating with software developers to solve problems and deliver first-class customer service.

Dropbox logo

Product Support Representative

Dropbox

Location
United States of America
Posted

Product Support Representative for Reclaim platform, delivering exceptional support via Intercom & Zoom, with strong communication skills & technical acumen.

Dropbox logo

Product Support Representative

Dropbox

Location
Ireland
Posted

Reclaim Product Support Representative: Deliver exceptional support via Intercom & Zoom, achieve KPI targets, and drive customer experience growth.

Gurobi Optimization logo

Cloud Support Engineer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.

Coefficient logo

Community Lead + Video Creator

Coefficient

Location
British Virgin Islands
Posted

Join Coefficient as Community Lead + Video Creator & create engaging content for their modern spreadsheet platform

reserv logo

Claims Support Associate

reserv

Location
Georgia
Posted
Salary Range
38k - 45k USD

Claims Support Associate at Reserv: Provide exceptional customer service, manage claim files, and collaborate with adjusters to drive process improvements.

Udacity logo

On-Call Video Editor

Udacity

Location
Egypt
Posted

Remote on-call video editor needed for engaging course content creation in Adobe Premiere

hims & hers logo

Sr. Technical Program Manager - Growth Engineering

hims & hers

Location
United States of America
Posted
Salary Range
170k - 185k USD

Senior Technical Program Manager - drive strategic initiatives, deliver high-impact programs, and optimize engineering operations.

Vonage logo

Technical Support Engineer (APAC Video Specialist)

Vonage

Job Location

India

Job Summary

Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

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