Remote Jobs

DevRev logo

Member of Technical Staff: Backend

DevRev

Location
India
Posted

Join DevRev as a software developer and build impactful features for customer-centric companies using our purpose-built CRM platform.

Vonage logo

Developer Advocate (Video)

Vonage

Location
Poland
Posted

Join Vonage as a Developer Advocate (Video) and drive the adoption of their next-generation video platform through migration tools, resources, and community engagement.

Reka logo

Member of Technical Staff (ML)

Reka

Location
United Kingdom
Posted

Join Reka as a Machine Learning Specialist to develop cutting-edge AI solutions, collaborate with a mission-driven team, and enjoy comprehensive benefits including health care and visa support.

Presto logo

Community Manager(Malay speaking, APAC)

Presto

Location
Brunei Darussalam
Posted

Community Manager for leading crypto derivatives exchange seeking to build and engage user communities across local and digital platforms.

Senior Manager, Corporate and Technical Accounting

Coursera

Location
United States of America
Posted
Salary Range
149k - 158k USD

Oversee global financial reporting processes, manage accounting teams, address technical accounting issues, and collaborate with cross-functional teams at Coursera.

Kitware logo

Technical Leader of Natural Language Processing

Kitware

Location
United States of America
Posted

Research and Development Engineer for computer vision and NLP projects, leading teams on advanced R&D funded by government and commercial customers.

Vonage logo

Technical Support Engineer (APAC Video Specialist)

Vonage

Job Location

India

Job Summary

Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

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