Remote Jobs

Gurobi Optimization logo

Technical Account Manager (USA - Remote)

Gurobi Optimization

Location
United States of America
Posted

Technical Account Manager at Gurobi Optimization: Collaborate with teams, provide technical expertise, and drive customer engagement.

Grafana Labs logo

Technical Accounting Manager (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
131k - 157k USD

Technical Accounting Manager at Grafana Labs: Analyze accounting implications, prepare journal entries, and collaborate with engineering teams.

Zepz logo

Global Clearing Specialist (Japanese Bilingual Support)

Zepz

Location
Philippines
Posted

Process and maintain manual bank transfers, review transactions for accuracy and fraud, provide expert support on payments, and improve clearing operations within our Payments Team.

HackerRank logo

Senior Technical Program Manager

HackerRank

Posted

Lead content creation for coding challenges at HackerRank, collaborate with customers and SMEs, manage operational processes, and expand platform capabilities.

Nutrafol logo

Sr. Technical Project Manager

Nutrafol

Location
United States of America
Posted

Technical Project Manager for e-commerce company seeking expert-level JIRA & Confluence skills, attention to detail, and strong documentation abilities.

Hightouch logo

AI Decisioning Technical Architect

Hightouch

Location
British Virgin Islands
Posted
Salary Range
170k - 220k USD

AI Decisioning Technical Architect at Hightouch: Help large companies deploy AI marketing campaigns and drive business outcomes.

Horizons logo

Software Engineering Manager - APAC

Horizons

Location
Brunei Darussalam
Posted

Engineering Manager at Horizons - lead high-performing teams, foster culture of ownership & technical excellence

DevRev logo

Applied AI Support Engineer- SME

DevRev

Location
India
Posted

Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.

Figma logo

Technical Operations & Insights Analyst

Figma

Location
United States of America
Posted
Salary Range
112k - 238k USD

Analyze product support data, build pipelines, and deliver insights at Figma to enhance customer experience and operational efficiency.

Acquia logo

Technical Account Manager (Drupal)

Acquia

Location
Costa Rica
Posted

Technical Account Manager at Acquia: Partner with customers to drive technical success, leveraging Drupal expertise and collaboration skills.

1Password logo

Sr Technical Program Manager

1Password

Location
Canada
Posted

Senior Technical Program Manager at 1Password: lead complex initiatives, drive cross-functional collaboration, and prioritize security and privacy.

iHerb logo

Sr. Technical Program Manager

iHerb

Location
United States of America
Posted

Senior Program Manager for SAP Order to Cash implementation at iHerb, leading cross-functional teams and managing project budgets and timelines.

Mapbox logo

Sr. Technical Program Manager

Mapbox

Location
United Kingdom
Posted

Senior Technical Program Manager at Mapbox: lead customer programs, drive technical engagements, and improve customer experience.

Creatio logo

Technical Lead (.NET/Angular)

Creatio

Location
Poland
Posted

Technical Lead (.NET/Angular) job in Warsaw, Poland - Develop integrations with external products and Creatio interfaces

Vonage logo

Technical Support Engineer (APAC Video Specialist)

Vonage

Job Location

India

Job Summary

Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

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