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Technical Support Engineer (with French and English)
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Job Location
Job Summary
Ajax Systems is seeking a Technical Support Engineer with French and English language skills to join their Customer Success Department. As a Technical Support Engineer, you will respond to customer inquiries, investigate and resolve client issues related to their security systems, and escalate complex issues to the appropriate team. You will also document and track customer interactions in the CRM system and help customers understand the features and benefits of Ajax's products. The company offers a zero-bullshit culture, free English courses, and a chance to participate in beta testing new gadgets. With a focus on making people's lives peaceful and the world safe, this role is ideal for someone who values customer satisfaction and technical expertise.
Ajax Systems is a developer and manufacturer of Ajax wireless security systems with smart home capabilities. We are a full-cycle company, which means that we do everything from idea generation and development to mass production. There are 135+ devices in the Ajax line: they protect the premises from robbery, fire, and flooding and provide an opportunity to control electrical appliances. Our company is a Ukrainian success story, a place of incredible strength and energy.
Today, Ajax protects more than 2,5 million users in 169 countries. Ajax has been awarded Europe's highest security awards.
Support is a team that helps customers in 187 countries worldwide, 24/7, 365 days a year, through various communication channels: e-mail, social media, phone, messenger, and website.
We communicate in dozens of languages and help solve user problems here and now.
We are looking for a passionate and talented Technical Support Engineer.
Key requirements:
- Degree in tech/engineering
- Knowledge of the basics of physics/electrical engineering
- Advanced English and French Languages
- Experience in communication with customers
- Experience with CRM systems and telephony will be an advantage
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
- Investigate, troubleshoot, and resolve client issues related to our product/service
- Escalate complex issues to the appropriate team as necessary
- Document and track customer interactions and problems in the customer relationship management system (CRM)
- Help customers understand the features and benefits of products/services
We offer:
- Freedom to make decisions and implement ideas
- The driving team and zero-bullshit culture
- Free English courses
- Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)
- Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)
We work to make people's lives peaceful and the world safe. Become part of a team that creates a smart and useful world-class product in Ukraine.
Please send your CV in English
