Technical Support Engineer / SL3 Application Owner
Binance
- Location
- Brazil
- Posted
Technical Support Engineer / SL3 Application Owner for Binance's TechOps team
Remote Jobs
Senior Quality Engineer
StackAdapt
- Location
- Canada
- Posted
Join StackAdapt as a Quality Engineer to drive software quality through automation, collaborate with teams on CI/CD integration, and contribute to enhancing the platform's reliability. Enjoy competitive compensation, health benefits, mental health support, and professional development opportunities in a remote-friendly environment.
Senior Quality Engineer
StackAdapt
- Location
- United States of America
- Posted
Enhance software quality at StackAdapt by developing and implementing test automation solutions across various platforms. Collaborate with cross-functional teams to ensure high-quality product releases in an agile environment.
Principal Software Engineer
Deimos
- Location
- Cameroon
- Posted
Join Deimos as Principal Software Engineer & lead software solutions with scalability, maintainability, performance, security & operational excellence in mind.
Principal - Software Engineer
Broadvoice
- Posted
- Salary Range
- 120k - 180k EUR
Lead cloud communication platform development at Broadvoice using Node.js, Ruby on Rails, PostgreSQL, and TypeScript. Mentor engineers, drive innovation, and ensure system scalability and reliability while enjoying comprehensive benefits and flexible remote work options in Portugal.
Principal Software Engineer
Dropbox
- Location
- United States of America
- Posted
- Salary Range
- 221k - 336k USD
Lead the development of data strategies, collaborate across teams, ensure data reliability and security, and mentor team members as a Principal Engineer in Data Architecture.
Principal Software Engineer
CloudWalk
- Location
- Brazil
- Posted
Architect and implement distributed systems, lead projects from discovery to delivery, define standards of excellence, and mentor engineers while leveraging AI tools in a global fintech company.
Principal Software Engineer
Shippo
- Location
- United States of America
- Posted
- Salary Range
- 175k - 238k USD
Lead the transformation of Shippo's monolithic applications into scalable microservices. Implement industry-leading practices in testing, monitoring, and developer tools to enhance software quality and efficiency.
Principal Software Engineer
Dropbox
- Location
- Canada
- Posted
- Salary Range
- 244k - 330k C$
Lead data strategy, architecture, and governance to support company growth and innovation. Collaborate across teams to deliver scalable, efficient data solutions and insights.
Principal Software Engineer
Testlio
- Location
- Cameroon
- Posted
Join Testlio as Principal Software Engineer & shape the future of testing with AI
Principal Software Engineer
G-P
- Location
- India
- Posted
Principal Software Engineer at G-P: Drive technical evolution of SaaS cloud platform, collaborate with cross-functional teams, and develop scalable enterprise-level services.
iOS Software Engineer
Presto
- Location
- Korea (South)
- Posted
iOS Software Engineer at Flipster: Develop Apple platform software, collaborate remotely, and build high-performance trading apps.
Senior iOS Engineer
Goodnotes
- Location
- Malaysia
- Posted
Lead engineer at Goodnotes, building scalable solutions with Swift, SwiftUI, and React.
Senior iOS Engineer
Avara
- Location
- United States of America
- Posted
- Salary Range
- 150k - 250k USD
Lead iOS SDK development for Avara's blockchain products, focusing on fintech and crypto applications. Collaborate with a global team to build impactful solutions in the crypto space.
DevOps Engineer llI
Emburse
- Location
- Spain
- Posted
DevOps Engineer for software integration, automation, and deployment
Developer Experience Engineer
WorkOS
- Location
- United States of America
- Posted
- Salary Range
- 175k - 250k USD
WorkOS seeks a Developer Experience Engineer to enhance SDKs, maintain OSS projects, create example apps, build developer tools, gather feedback, influence DX decisions, shape the roadmap, recruit team members, and represent the team publicly. Join us in making WorkOS the best developer experience platform.
QA Accessibility Engineer
Oddball
- Location
- United States of America
- Posted
- Salary Range
- 100k - 135k USD
QA Accessibility Engineer for pivotal Federal program with experience in Section 508 compliance and WCAG guidelines
Machine Learning Engineer
Coursera
- Location
- India
- Posted
Join Coursera's Machine Learning team and contribute to creating personalized learning experiences through AI-powered technologies.
Manager, Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 130k - 145k USD
Data Engineer at Nutrafol: Develop impactful data features, collaborate with cross-functional teams, and drive business decisions.
Manager - Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 130k - 145k USD
Transform business requirements into technical solutions, enhance database design, and support data-driven decisions at Nutrafol as a Data Engineer. Work with cross-functional teams to gather insights and ensure high-quality data for strategic initiatives.
Technical Support Engineer / SL3 Application Owner
Binance
Job Location
BrazilChileColombiaCosta RicaCubaEcuadorEl SalvadorFrench GuianaGuadeloupeBelizeArgentinaPanamaParaguayPeruTaiwan, Republic of ChinaNicaraguaPuerto RicoSaint-BarthélemySurinameVenezuela (Bolivarian Republic)Dominican RepublicBoliviaGuatemalaMartiniqueMexicoSingaporeUruguaySaint-Martin (French part)GuyanaHaitiHonduras
Job Summary
We are seeking a Technical Support Engineer / SL3 Application Owner to join Binance's TechOps team. This role involves investigating and resolving technical questions related to the functioning of our ecosystem, collaborating with customer support, internal Dev/Infra teams, and other stakeholders. The ideal candidate will have 4-8+ years of experience in similar roles, strong problem-solving skills, and knowledge of Unix/Linux, databases, web development, and AI technologies. Binance offers a competitive salary, company benefits, and the opportunity to work with a talented team in a user-centric global organization.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team.
This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties.
It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.
This is a full-time position that can be remote from North America or APAC.
Responsibilities:
- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
- Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
Requirements:
- 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- 3+ years Unix/Linux with shell scripting, etc
- 2+ years databases experience (Oracle, MySQL)
- 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Experience with AI technologies and ability to perform development tasks
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
