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As a Professional Services Engineer at GitLab, you will engage with customers to provide installation, migration, training, and advisory services. You'll work on projects ranging from single-node installations to large-scale reference architectures using Infrastructure as Code (IaC) tools like Terraform and Ansible. Additionally, you'll migrate systems to GitLab SaaS or self-hosted solutions and offer technical advice across the entire GitLab feature stack. Collaborating with both customers and internal teams, you'll drive customer success and contribute to improving GitLab's features and processes. The role requires proficiency in English for remote communication, experience with GitLab, and fluency in French. You'll also have opportunities to travel up to 20% of the time.
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.
Uses a consultative approach to customer engagements
Does not focus on just “doing the work”
Looks for opportunities to help the customer achieve their vision more effectively and efficiently
Delivers on SOW with guidance from technical architects
SOW scope may include:
Installation and configuration of GitLab solutions in the customer environment
Provide technical training sessions remotely and/or on-site
Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
Develop and implement migration plans for customer VCS & data migration
Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirement
Documents opportunities to help the customer achieve their vision more effectively and efficiently
Communicate opportunities to the customer project and account team
Supports engagement managers on quoting and scoping of SOWs
Document and implement improvements for Professional Services engagement processes
Professional exposure with one or more IaC/CaC technologies:
Terraform
Ansible
Packer
Puppet
Chef
Professional exposure with one or more cloud providers:
AWS
GCP
Azure
Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
Experience using, deploying, or configuring GitLab
Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
Positive disposition and solution-oriented mindset
Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Experience using, deploying, or configuring GitLab
Ability to advise on GitLab recommendations, and build direction/consensus with the customer to move forward
Self-motivated and self-managing, with strong organizational skills
Shares GitLabvalues, and work in accordance with those values
Ability to thrive in a fully remote organization
~20% travel may be required
Fluent French
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
