Remote Jobs

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Senior Solutions Architect (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
165k - 200k USD

Senior Solutions Architect (Remote) at Grafana Labs, providing specialized business and technical consultation to customers using Grafana.

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Senior Editor, NBA (Remote)

The Athletic Media Company

Location
United States of America
Posted
Salary Range
80k - 95k USD

Senior Editor for NBA desk at The Athletic, managing reporters and generating news and team analysis.

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Data Solutions Director

Rackspace

Location
United States of America
Posted
Salary Range
202k - 355k USD

Lead AI and Data Engineering solutions for enterprise customers on AWS, Azure, or GCP

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Head of Sales & Solutions

Nearform

Location
Canada
Posted

Lead Nearform's sales efforts in the Americas, driving revenue growth through strategic planning and client relationship management while enjoying benefits like remote work flexibility and professional development support.

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Solutions Engineer (Pre-Sales)

SpryPoint

Location
Canada
Posted

Solutions Engineer at SpryPoint: Deliver innovative SaaS solutions for utilities, collaborate with customers and teams, and enjoy a remote-first work environment.

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Client Partner - USA

Voodoo

Location
United States of America
Posted
Salary Range
90k - 130k USD

Lead BeReal's sales strategy by driving ad revenue through innovative approaches, client engagement, and strategic partnerships to grow the company's market presence.

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Technology Partner Solutions Engineer

Hightouch

Location
British Virgin Islands
Posted
Salary Range
160k - 220k USD

Partner Solution Engineer at Hightouch: Deliver impactful demos, enablement & training for Snowflake, Databricks & GCP partners

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Solutions Engineer - Startup

DevRev

Location
India
Posted

Join DevRev's pre-sales team as a Solutions Engineer and design cutting-edge technical solutions for clients. Collaborate with stakeholders, provide technical expertise, and support solution development.

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Technical Solutions Specialist

StackAdapt

Location
Canada
Posted

Provide technical support and problem-solving for StackAdapt's advertising platform. Troubleshoot issues, create custom JavaScript snippets, and assist clients with complex technical problems. Collaborate with technical teams and ensure client satisfaction.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
United Kingdom
Posted

Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
United States of America
Posted

Join StackAdapt as a Technical Solutions Specialist to provide technical support, troubleshoot complex issues, and collaborate with teams to ensure client success. Utilize your skills in JavaScript, HTML, SQL, and more to address technical challenges and enhance our platform.

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Technical Solutions Engineer

Stripe

Posted
Salary Range
127k - 191k USD

Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.

Stripe logo

Technical Solutions Engineer

Stripe

Location
United States of America
Posted

Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.

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Solutions Consultant - Federal

Figma

Location
United States of America
Posted
Salary Range
102k - 238k USD

Solutions consultant for Figma's federal segment, driving growth through customer partnerships and onboarding programs.

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Technical Solutions Manager

COMPLY

Location
United States of America
Posted
Salary Range
65k - 75k USD

Drive technical success for COMPLY's customers by providing expert guidance, collaborating with internal teams, and creating educational resources to enhance customer adoption and satisfaction.

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IGA Architect

GuidePoint Security

Location
United States of America
Posted
Salary Range
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IGA Architect position requiring 5+ years of IGA solution design & implementation experience, Saviynt expertise, and strong technical skills.

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IoT Solutions Architecture Manager

Canonical

Location
Brazil
Posted

Lead a team of Field Engineers in Presales and Professional Services at Canonical, focusing on IoT solutions using Ubuntu OS. Drive customer success and team development while working remotely.

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Senior Technical Architect – Data Analytics

TTEC Digital

Location
India
Posted

Senior Technical Architect for Data Analytics team in Hyderabad, India, with experience leading projects and teams, and technical skills in Python/PySpark, SQL, Azure or GCP or AWS, DevOps, and SaaS products.

Clari logo

Finance Manager - Customer Solutions

Clari

Location
United States of America
Posted

Lead FP&A activities for customer solutions team at Clari, partner with leadership teams on financial planning, and champion improved reporting and analytics.

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AI Solutions Engineer - Post Sales

Weights & Biases

Location
United States of America
Posted
Salary Range
110k - 142k USD

Join Weights & Biases as an AI Solutions Engineer, Post Sales to help customers succeed with our tools in ML/GenAI pipelines. Collaborate with top teams, provide technical expertise, and influence product development based on customer needs.

Grafana Labs logo

Senior Solutions Architect (Remote, USA)

Grafana Labs

Job Location

United States of America

Salary Range

165k - 200k USD / YEAR

Job Summary

Grafana Labs is seeking a Senior Solutions Architect (Remote) to join their Customer Experience team. The role involves providing specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana. The ideal candidate will have 5+ years of experience working on deployment teams, direct experience with observability, and expertise in deploying an o11y stack. They should also possess excellent communication skills, a vision for growth, and experience with Cloud Platforms, Kubernetes, and Systems Architecture design. The base compensation range is $165,000 - $200,000, with benefits including equity, bonus, and other perks.

 
This is a remote position and we're considering candidates in the Americas EST timezones.
 
We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. 
 

What’s that actually mean? It means our customers: 

Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience. 
 
Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more... 
 
Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site). 
 
Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.
 
In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.
 

What you'll be doing:

  • Effective in working with customers, including business executives, project managers, and IT development staff.
  • Effective in understanding business needs and distilling the information into business and technical requirements.
  • Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
  • Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
  • Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
  • Be a strong advocate for adherence to standards and best practices.
  • Stay current on Grafana Labs, observability, and related technologies.
  • You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
  • If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

What you'll bring along:

  • 5+ years of experience working on deployment teams, using project management techniques.
  • Direct experience with o11y.
  • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
  • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
  • Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
  • Excellent communication skills to communicate with customers, partners, and internal members.
  • Vision to help us take our company to the next level.
  • Executive Presence.*nix and Windows Server Administration.
  • Kubernetes (kubectl, Helm, Tanka preferred).
  • Experience with Cloud Platforms - AWS, GCP, Azure.
  • Systems Architecture design.
  • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

In the United States, the base compensation range for this role is $165,000 - $200,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

 
About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
 
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
 
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
 
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
 
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